Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you:

1. Utilize our medical billing services
2. Contact us via phone, email, or through our website
3. Subscribe to newsletters or promotional materials
4. Participate in surveys or promotions

This information includes:

1. Contact Details: Name, email address, telephone number
2. Professional Information: Size of organisation.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

1. Pages visited
2. Time and date of visit
3. Referring website addresses

Tracking Technologies:

We use cookies and similar tracking technologies to collect this information.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

1. Service Provision: To provide, operate, and maintain our medical billing services
2. Improvement: To improve, personalize, and expand our services based on your feedback and usage
3. Communication: To communicate with you, including sending updates, notifications, and promotional materials via email or SMS
4. Transaction Processing: To process transactions and send related information, such as billing statements and receipts
5. Compliance: To comply with legal obligations and protect our rights

3. SMS Communications

With your explicit consent, we may send you SMS (text) messages related to our services, including billing notifications, appointment reminders, and promotional offers. These communications are facilitated through our communication provider’s platform.

Your Choices Regarding SMS

1. Opt-In: By providing your mobile phone number and consenting, you agree to receive SMS messages from Lumina Health Solutions.
2. Opt-Out: You may opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us or by contacting us directly.

1. Message and Data Rates: Standard message and data rates may apply for any messages sent to you from us and to us from you. Please contact your mobile service provider for details.

We adhere to all applicable laws and regulations concerning SMS communications.

4. How We Share Your Information

We may share your information with:

1. Service Providers: Third-party vendors who assist in providing our services, such as payment processing, data analysis, email delivery, hosting services, and customer service.
2. Business Partners: Trusted partners who work with us to deliver our services to you.
3. Legal Obligations: When required by law or in response to legal processes.
4. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Important: We do not sell or rent your personal information to third parties for their marketing purposes.

5. Security of Your Information

We implement comprehensive administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

1. Data Encryption: Encrypting sensitive data both in transit and at rest.
2. Access Controls: Restricting access to personal information to authorized personnel only.
3. Regular Security Audits: Conducting periodic assessments to identify and address potential vulnerabilities.
4. Secure Infrastructure: Utilizing secure servers and networks to safeguard your data.

6. HIPAA Compliance

As a provider of medical billing services, Lumina Health Solutions is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We safeguard Protected Health Information (PHI) according to HIPAA regulations and ensure confidentiality and integrity in our operations.

1. Business Associate Agreements (BAAs): We enter into BAAs with all third-party service providers who handle PHI on our behalf to ensure HIPAA compliance.
2. Data Minimization: We only collect PHI that is necessary for providing our billing services.
3. Training: Our employees undergo regular training on HIPAA compliance and data protection best practices.

7. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

1. Access: Request access to the personal information we hold about you.
2. Correction: Request corrections to any inaccurate or incomplete personal information.
3. Deletion: Request deletion of your personal information.
4. Opt-Out: Opt-out of certain uses of your personal information, including marketing communications.

To exercise any of these rights, please contact us at:

Email: contact@luminahs.com

Phone: +1 (307)459-6257

Mailing Address: 1309 Coffeen Ave STE 1200, Sheridan, WY, 82801